Frequently asked questions

2-1-1 connects community members to information about critical health and human services available in their community — through an easy-to-remember phone number and an online resource database. 2-1-1 also provides incident-specific information during disasters, including road closures and shelters. Both phone and online searches are available 24 hours a day, 7 days a week.

2-1-1 has been designated by the Federal Communications Commission for community information and referral services, just as 9-1-1 is set aside for emergencies. It is a comprehensive information & referral (I&R) service that helps you find resources for health and human services. 2-1-1 uses bilingual Call Specialists and a phone-based translation service, offering referrals in over 150 languages.

Dial 2-1-1 anywhere in Alabama, or call our toll-free number at 888-421-1266. You can also search the resource database online at 211connectsalabama.org (or by clicking “Home”).

When you dial 2-1-1, let the Call Specialist know the area you need services for and we’ll gladly give you the toll-free number for 2-1-1 in that area. You can also find 2-1-1 numbers across the country at 211.org.

No. 2-1-1 does not provide direct services. 2-1-1 provides information and connects callers to the appropriate resources by referral.

No. 2-1-1 is free and confidential for all users. Every 2-1-1 staff member is professional, trained, and follows national standards of excellence.